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KNOWN ISSUE:  FaxPress Premier services will not start successfully if the FaxPress Premier is set as Load Sharing Secondary.

Document ID: KI

 This article applies to the following:

Product(s):  FaxPress Premier Digital

Last Revised:  12/23/03

Last Reviewed: 

SUMMARY

The FaxPress Premier offers a Load Sharing option.  A FaxPress Premier can be either a Primary or Secondary FaxPress for Load Sharing.  If the FaxPress Premier is a Secondary FaxPress for Load sharing the “Castelle Intel Fax Board Service” will not start.

DISCUSSION

By design the “Castelle Intel Fax Board Service” does not start on the FaxPress Premier when it is set as the “Secondary FaxPress” in a load-sharing configuration.  This is by design as the Primary FaxPress Premier in the load-sharing configuration controls the Fax Boards for the secondary FaxPress Premier units.  When the FaxPress Premier is set up for load sharing all user interaction with the FaxPress Premier is done through the Primary FaxPress Premier.  Configuration of this functionality is described in detail in the FaxPress Premier Administrators Guide starting on page 6-20  (Premier Server Properties – Load Sharing).

If there is no FaxPress Premier set as the “Primary FaxPress” or the “Primary FaxPress” Fails for some reason then the Load Sharing must be disabled on the “Secondary FaxPress” for users to be able to log into it and send and receive faxes.

DISCLAIMER

 

The Origin of this information may be internal or external to Castelle. Castelle makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Castelle makes no explicit or implied claims to the validity of this information. Castelle reserves the right to change, without notice, product offerings or specifications and the information in this document.

 

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